ilovegorgeous

Help

Here we have tried to answer some of the questions you ask the most - to help make your ilovegorgeous visit as easy as possible.

How can I contact you?

You can contact us by phone or email, we are always delighted to hear from our customers and aim to provide a really excellent service.

Call us: 08443713301, If calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm)

Email us sales@ilovegorgeous.co.uk

What methods of payment do you take?

We take most major credit cards including Visa, Mastercard and Amex

Can I place my order over the phone?
We are very happy to take orders over the phone or simply help you make-up your mind , just call 08443713301, If calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm)

Is your credit card service secure?
Yes. Your online payments are taken securely by using one of the U.K's leading secure payment gateways and your credit card details are not stored by ilovegorgeous.


How do I know when my order has been received?

When we have received your order you will get a confirmation email from us. You will then get another email confirming when the order is despatched.

How long before my order is delivered?

When your order is delivered depends on the delivery address, see below for our guide:

UK

Standard - allow 4 days.

Express - guaranteed next working day.Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day. For Saturday delivery, please call 08443713301 (Mon-Fri 9am-5pm)

Same Day - available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.
Europe – allow up to 5-7 days
Worldwide - allow up to 9-14 days

How are delivery charges calculated?

Delivery charges are all based upon a secure signed for delivery service that can be tracked. Costs for this service are dependant on where you want your parcel to be delivered See below for our delivery costs:

UK
Standard - £4.50.

Express - £6.95

Same Day - £15, available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.
Europe
Delivery to Europe is charged at £12 per order.
Worldwide
Delivery to the rest of the world is charged at £19 per order.

Can I send one order to multiple addresses?
Unfortunately to minimise credit card fraud we do not allow one order to be sent to multiple addresses .

Will I have to pay import duties?

There may be import duties if you live outside the European Union which you will be liable for. Local customs offices will inform you if that is the case.

How can I be sure that the item I want will fit my child?

All our clothes are based upon our standard size chart and our clothes are sized for a neat fit. If you would like room for growth, please order a size up. Please refer to our size chart which can be found on each product details page.

How easy will it be to wash and look after my purchases?

All our clothes are robustly made with children in mind however many have special trims or are made of unique fabric. We do try to make as many of our clothes as easy to care for as possible but due to specialist finishes sometimes hand washing or dry cleaning is necessary. To make it easy for you each item will come with it’s own specific washing instructions.

What happens if the item does not fit or I do not like it?

We are delighted provide full refunds for all purchases returned within 28 days in perfect condition*.
Please send returned items via signed for and tracked delivery to:
ilovegorgeous, Returns department, Unit 7 & 8 Battalion Court, Colburn Business Park, Catterick, North Yorkshire, DL9 4QL.
*Please see Terms and Conditions for absolute requirements

How do you do refunds?
We are very happy to refund returned orders within 24 hours of receipt however we can only refund the card that was used for the original transaction.

I want to go and view your clothes in a shop, where can I go?

We have a beautiful shop in Ledbury Road, Notting Hill, London but we are also stocked by many wonderful department stores and boutiques around the world. For more information on stockists please email wholesale@ilovegorgeous.co.uk

Can my child be one of your models?

We are always on the look out for more ilovegorgeous models, to take part in our photo shoots, videos or feature in the ‘Your Gorgeous Girls’ section of the site. Please do email your photos to: sales@ilovegorgeous.co.uk
Do you have Sales?

We normally have end of season sales both in the shop and through our website. We also occasionally have ‘secret’ or ‘invitation only’ sales for our subscribers. To be among the first to hear about such events please subscribe to our email list here.

Have you got a catalogue?

We have our summer catalogue coming out in may. Simply subscribe to our mailing list so you can be sure of receiving it.

How do you use and store my personal information (our privacy policy)?

All personal information you supply to us will be treated in accordance with Data Protection Act and we endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site.

Consent

Your use of the ilovegorgeous.co.uk website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information about you and how we use your personal data
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
1. Planning and managing ilovegourgeous.co.uk's business activities, including analysis of customers' shopping habits, product and style preferences.
2. Technical administration of our website.
3. Research.
4. Providing you with information about the services we offer.
5. Letting you know about offers and news from ilovegorgeous.co.uk.
6. Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.
7. To verify details of your payment method or credit card account.

During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.
There are only four circumstances where we may share some of your data with others:
1. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
2. To outside research companies whom we may ask to contact you directly for your opinions on our service, (in which case we provide them with only the information they need to perform their function).
3. We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission. (See 'helping us to grow' below).
4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at ilovegorgeous.co.uk, you're agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SECPay) who need the information to perform a specific job are granted access to personally identifiable information.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Further information

If you have questions about your personal data or our privacy policy, please contact us on: 08443713301, If calling from outside UK please call +44 (0)1748 833882 (Mon-Fri 9am-5pm)

Email us sales@ilovegorgeous.co.uk
How to unsubscribe
If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email
If you never wish to be contacted by other companies who we think may be of interest to you, by post, email or otherwise please email sales@ilovegorgeous.co.uk.
If you do not want to receive emails from us about other companies that we think may interest you, please email sales@ilovegorgeous.co.uk.
Helping us to grow
In order to grow, succeed and offer you an increasingly broad, high-quality range of items, we need to recruit more wonderful customers, like you. We rely on the many of you who tell your friends and family about us, and we also encourage other companies to promote us to their customers so, when we genuinely think you'd be interested, we'll source and send offers from other companies to you. If you do not want to receive information from us about offers from other companies that we think may interest you please email sales@ilovegorgeous.co.uk. We may also from time to time provide your details to other companies who we think may be of interest to you so that they can send offers or information to you directly. If you never wish to be contacted by other companies who we think may be of interest to you, by post, email or otherwise please email sales@ilovegorgeous.co.uk.
Changes to privacy policy
We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the ilovegourgeous.co.uk website.