Delivery & Returns
We aim for our delivery and returns service to be as easy for all our customers as possible. All orders placed before 2pm Monday – Friday are despatched the same day via courier - except during exceptionally busy periods and sale times when 48 hours may be required. We are happy for any item to be returned within 30 days provided it is in perfect condition and in the original packaging. Please note that all UK and some overseas deliveries require a signature upon receipt.
FREE SHIPPING on orders over £150.
Standard - £4.50 per order. Allow 4 working days.
Express - £6.95 guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day. If the order is placed on a Friday and Express delivery is chosen, the order will be delivered on Monday before 12pm.
Saturday Delivery- £16.50. If Saturday delivery is needed, please ring 0844 371 3301 and one of the sales team will process your order.
Same Day - £15 available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.
Standard delivery to Europe, Eire and Channel Island is charged at £8 per order. Allow up to 3-5 days. An Express delivery service is available at £16 per order, please allow 1-3 days for this service, a signature will be required upon receipt.
USA and Middle East
Delivery to the USA and Middle East is charged at £8 per order for standard delivery. Please allow 8-21 working days for this. An express delivery option is available for £16, please allow 2-4 days for this service, a signature will be required upon receipt.
Rest of the World
Standard delivery is charged at £12 per order for standard delivery please allow 8-21 working days. An Express delivery option is available for £20 please allow 2-4 days and a signature will be required upon receipt.
Delivery Outside the EU
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
We are delighted to provide full refunds for all purchases returned within 30 days in perfect condition*.
Please Note: Refunds can take up to 14 days to process. If you have not recieved a credit memo via e-mail or if you notice the money has not be credited back into your bank account, then please call 0844 371 3301 and one of our sales team will look into this for you.
Please be aware that Sale items may be returned for a refund or exchange within 14 days of purchase.
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you for the difference after your order has been accepted.
Please note: Hair Bows are non-refundable due to hygiene reasons.
Please send returned items via signed for and tracked delivery to:
ilovegorgeous, Returns department, Units 7 & 8 Battalion Court, Colburn Business Park, Catterick. North Yorkshire DL9 4QL.
*Please see Terms and Conditions for absolute requirements